Telecom Connect for Servicenow

Telecom should live where work happens.

In workflows. In tickets.
In the platform your teams already trust.

We believe telecom belongs in ServiceNow. Not outside it.

And now, it can.

Designed for ServiceNow.
Built for Telecom.

Unify data, automate workflows, control costs and empower your end users,
all within ServiceNow.

Unified Data
Updates

Keep ServiceNow synced with clean, unified telecom data updated daily and ready for your AMDB and CMDB.

Automated
Workflows

Power ServiceNow with event-driven workflows that automate telecom changes, approvals, and lifecycle actions.

Centralized
Self-Service

Deliver telecom requests through a single ServiceNow experience with prebuilt catalog items and connected workflows.

Visibility and
Governance

Unify inventory, usage, and cost data across carriers to drive real-time visibility, accountability, and control within ServiceNow.

Empower Users with
Amazing Experiences.

Automate workflows, control costs, and empower your IT team.
All within ServiceNow.

AI that knows your network
and acts up on it

From visibility to action, automate how you manage network service and changes.

Mobility Support,
Without the Help Desk

Sakon data meets AI and ServiceNow to deliver effortless mobile support.

What CIOs and
Platform Leaders Are Saying

How ServiceNow Used Sakon’s
Automation to Benefit Their
Internal Telecom Workflows

Sakon’s platform is a much-needed organizational tool,
that in conjuction with ServiceNow’s Telecom CMDB,
keeps data accurate and Telecom Expense Management
workflows automated.

Transforming Global Mobility
Visibility for a Media and
Information Services Leader
with Sakon Telecom Connect: Mobile

Centralized device and service management across 70+ countries

Unlocking the Full Potential of
ServiceNow with Sakon Telecom
Connect: Mobile

Empowered a Fortune 100 retailer to unify mobility management, automate manual workflows, and extend their ServiceNow investment to mobile asset and service management

Empowering ServiceNow with Unified
Mobility Data through Sakon Telecom
Connect: Mobile

Delivering a single source of truth for mobility data

What Changes for You

Your telecom data was always there, just out of reach. Telecom Connect brings it all into focus,
unlocking the insights and savings you’ve been missing in ServiceNow.